I just wanted to say thank you for all your assistance over the past month and for securing new tenants for us. Now that there is a new agreement in place, I am taking a step back and Matt and Melissa can manage anything throughout the tenancy. I appreciate the relationship that we developed even though we never actually met.
Please pass on my regards to Alanah. We chose Robina Realty because it spoke volumes to me that Alanah took the time to speak with me directly as a Principal and answer my questions when I was on a tight timeframe to make a decision. It also gave me an insight into the business and that staff have been there awhile which tells me they are happy in their employment. She also positioned the business as one of integrity and principle which is important to us. We are happy with our decision having our property under Robina Realty management and trust the relationship will continue to grow.
I am happy to say that, as property manager for your agency, Karen Ngo did a great job sorting out a few inherited problems and helped to return our units to the peaceful place it had been.
Karen is efficient, effective, keeps her word – and on time.
Her professional expertise and energetic personality have made her a pleasure to deal with and I wish her well.
Your property manager, Karen Ngo was very professional & handled some irate tenants/owner with diplomacy & professionalism that is not often shown. Karen comes across as a manager who loves her job and goes that extra mile to ensure her client is treated with the utmost respect and courtesy