"As a global functional leader for one of the world's largest corporations, I have had many opportunities to experience all levels of service around the world in both real estate and other industries. Overall I was pleased with the whole experience in dealing with your agency, and the exceptional service I received.
In particular I want to highlight the significant contribution of one of your staff - specifically the efficient, professional and strait talking approach of Rachael Fabbro, who managed all the operational aspects of the sale, along with Sales Consultant Jenny Gillies. My initial impression (of Rachael), was someone who talked no nonsense, was fact based, understood the market inside out, and as not trying to sell anything, other than provide professional knowledge and a valuable response to my question.
The sales process kicked off without fuss with Rachael's high attention to detail on all aspects of advertising, copy and openings.
Never would I have though your age
Having bought and sold fourteen houses over the years the prospect of doing it again this year was not a process I welcomed, in fact I started to relive all the issues that had complicated previous transactions and braced myself for more of the same.
Agents were everywhere, but who to choose?
That’s when I asked my husband, a long time auctioneer, and lecturer in marketing and sales, to attend some auctions and pick out the most impressive and professional real estate auctioneering performance.
He came back, some weeks later, saying that without doubt the most business-like and by far the auctioneer most in control was Richard James of Jellis Craig.
So that’s why we gave you a ring and invited your suggestions and advice.
I was impressed with the talk we had, but did seek two further agent submissions.
You won out through this comparative analysis, and so began the best experience I have had in this traumatic business of selling a house.
What I liked was the no-no
We want to thank you for your hard work and professionalism during the sale of our home – 10 Robinson Road Surrey Hills.
We were, of course, delighted that our home sold so well – and to a couple who loves it as we have for the past 25 years.
We were particularly impressed with your open and genuine approach from the very start of the marketing campaign and throughout the entire process.
It gave us great comfort knowing that you had everything under control during the campaign.
It will be our pleasure to recommend you and Jellis Craig to any of our friends and family who may wish to sell their homes in the future.
As we do not have Richard’s email address, please also pass on our thanks to him for an excellent auction – his strategy guidance and auctioneering skills were second to none.
Merry Christmas and happy new year.
Ross and Ann-Maree Eckersley