Simon and I have owned an investment unit in Amity for around 4 years now, and have gone through a number of Property Managers in that time. Jackie is incredible – she’s so much better than the other Property Managers. If Jackie says she’s going to do something, she’ll do it. She’s professional, approachable and friendly. We can always get hold of Jackie, and if she’s not available at the time, she calls back straight away. It makes such a difference.
We went through an uncomfortable experience with one of the other Property Managers. The way they approached the issue wasn’t quite ethical ...they acted out of their own interests rather than the interests of ourselves and our tenant. With Jackie, that just wouldn’t happen. You know things are done properly. She understands all the legal requirements, and ensures everything possible is done to look after the investment owners – and the tenants.
Jackie is great...We’ve been so happy with the way our investment unit has been managed
I've owned an investment unit since 2003 and have been through a few property managers. Jackie is professional, thorough and prompt. She has clarity in her dealings with me which gives me confidence that Jackie is organised and has everything covered. I never get the sense that Jackie hasn't got a handle on things.
Jackie follows through and does what she says she's going to do. In fact, most of the time, it's her chasing me rather than the other way around. If Jackie needs something from me, she’ll persist - she won't just put me in the too hard basket. She really does provide a level of service that's above and beyond what you'd expect from a property manager. What I find surprising is that I've only got one apartment - Jackie looks after me as if I was a far larger investor. I'm really impressed with her property management service
I’m a Real Estate agent who employs 5 Property Managers, so I have a good feel for the industry. I’m a little more critical than most because I know what to look for. All I can say is, if Jackie wanted a position with me, there’d be no need for an interview. Quite simply, she exceeds my expectations.
The relationship between a landlord and their property manager is one based on trust. I live interstate, so I have to feel I can trust Jackie to look after my apartment, our tenant and the building in general. Jackie provides more than the stock standard property management service...she looks after my apartment as if it was her own. She’s my eyes while I’m not there. In her work, she exhibits a level of ownership that’s rare in the industry. She’s an exceptional listener, a great communicator and takes the time to understand our needs. Jackie is never too busy to take a call and she invests in our relationship as well. I was in Brisbane recently, and Jackie made time to meet me, jus