As a long standing client of 16 years with Pennisi Real Estate, I'm writing to formally express my deep appreciation of the most commendable services provided by Pennisi in managing my property at Acland Street, St Kilda,
There were emergency health and safety issues with the unexpected bursting of the hot water system and detection of asbestos in the kitchen of the property. To Pennisi's credit, the Property Manager demonstrated exemplary initiative, instinctive leadership and unwavering perseverance in following through with the relevant authorities, specialists, tradespeople and other stakeholders to take the situation under control and see it to completion. Through it all, I was kept in the loop and consulted on key decisions. It is a good case study of what service staff should do in such scenarios, and I should know, having been a Service Director at Citibank Singapore. Pennisi certainly stepped up to the plate with distinction.
FYI, it is the consistent professionalism,
We are very impressed with the way Pennisi have managed our properties. They are totally reliable and professional Staff are efficient and pay careful attention to the properties managed for us. They have dealt with some difficulties in relations with tenants diplomatically and with our interests in mind.Bruce & Elaine Henry / Moonee Ponds
I want you to know how very much I appreciate Pennisi and their ultimate professionalism and wonderful customer service. Pennisi always answer emails and phone calls (not an industry standard).
They ALWAYS goes out of their way to assist within and sometimes beyond requirements, and the staff ALWAYS have good communication, even if it is with unfortunate news. Congratulations for developing a solid professionals