Leasing your property We will advertise and lease your property for the rental amount agreed upon. All information and references provided by tenancy applicants will be verified by us (where possible) within three (3) working days of receipt and all tenancy applications will be screened on the REIWA National Tenancy Database (NTD) and Tenancy Information Centre of Australia (TICA) database. All potentially suitable tenancy applications will then be referred to you for a decision.
Rent Collection We have a zero tolerance rent arrears policy. Should your tenant not respond to our arrears procedures, we will contact you seeking your instructions regarding the possible termination of the tenancy and keep you informed throughout the legal process.
Repairs and Maintenance All non-urgent repair requests from tenants will be responded to within 24 hours’ workings days of receipt of request. Unless advised by you, we will not arrange for any repairs to your property without your knowledge and approval (unless the repair is defined as “urgent” under the Residential Tenancy Act). We will attend to any “urgent” repair requests within eight (8) hours of receipt wherever possible. We will only use appropriately licensed and insured tradespeople for any repairs or maintenance work to your property. Where possible our maintenance division will attend on your behalf and call you immediately to discuss the maintenance, this saves tenants from making deskins on the what the actual issue is