At H&H Residential Properties, I've developed a core ideology that is the foundation for everything I do. This creates focus on what's important while challenging my day-to-day actions in a drive for continuous improvement. It is about building an organization that has purpose, focus and alignment, that lives its values every day and that creates an environment that allows employees to grow and produce superior results.
Observance of my core values will help H&H Residential Properties to be a strong, sustainable, socially conscious organization and will be outstanding in the field of property management.
H&H Residential Properties Property Management Core Values
Passion for My Clients: I am passionately committed to my Clients and Owners. I enjoy sharing my ideas and improving my partnerships. I am dedicated to client satisfaction.
Integrity: I am committed to the highest standards of ethical and professional behaviour and endeavour to in still proper conduct in all my employees and independent contractors. I act ethically and legally as I work to meet and exceed my contractual commitments to Clients. I take responsibility for my behaviour and my performance.
Communication: I believe communication is the key component to effective management. Through communication I can truly understand and meet the needs of my Clients to create long-term, win-win partnerships.
Teamwork: I operate as a coordinated body of collective wisdom and embrace the thoughts and ideas of my Client representatives. Everyday my employees and independent contractors strive to discover and implement cohesive solutions to Client challenges.
Modernization: I value, encourage and empower my independent contractors to modernize their efforts to increase efficiency and accuracy. I support them in challenging conventional wisdom and practices in the property management field. I develop plans to use technology to exceed my customer's expectations.
Pro-Active: I am pro-active everyday in my actions with my Clients, owners and independent contractors. I support quality assurance and personal discipline in all my endeavours. I seek to pro-actively identify and rectify issues before they become problems.
Excellence: I meet or exceed all professional and contractual expectations and obligations to my Clients. I strive to deliver reliable and exceptional service and focus on achieving excellence. My employees and independent contractors are dedicated, loyal and honourable.
Efficiency: I operate a streamlined organization that prides itself on solving issues in a lean, economical manner, while maintaining the highest of standards. I deliver a great value for a great price.
Socially Conscious: I believe in respecting, preserving, and promoting the neighbourhoods we work in. I operate in an environmentally sensitive manner. I am active and involved member of the community and my industry.
A strategic marketing campaign is needed to find your ideal tenant. I utilise the latest technology and harness the effectiveness of online marketing to ensure your property is exposed in the right places. As a minimum all our properties are marketed using
- Professional photography showcasing your property
- Exposure on my website
- Premium Plus listing on Domain.com including ebrochures plus other property websites
- Script detailing all the features of your property
- Effective database marketing
With my level of experience it means I am renowned for dedication and complete integrity. This is demonstrated by my proven record of success and impressive portfolio of satisfied clients. Put simply, I know how to deliver a superlative service.
I undertake the following broad range of services to ensure unmatched individual care for you and your property:
- Ensuring prospective tenants checks are completed thoroughly and in a timely manner
- Committed to undertaking routine inspections every 3-4 months
- Reporting back to you with full photographic reports
- Reliable, cost effective team of qualified tradespeople to keep the asset in your investment
- Handling maintenance requests with you prior to conducting any work and using the state of the art technology to ensure nothing slips through the cracks
- Management of all financials, including monitoring rent payments
- Bi-monthly or monthly disbursements to owners along with electronic statements plus you receive Online Portal login details allowing you to access important information about your properties 24/7
- Monitor the market conditions and conduct regular rent reviews
- Comprehensive and efficient administrative systems