From a Tenant...
I have been renting in Melbourne for over ten years and never before have l received the level of service that l currently receive from KPI. As a tenant l have been given the highest level of service and treated with the utmost respect.
KPI have always been professional when it comes to dealing with any inquiries or problems and have always attended to any matters in a speedy manner. I have piece of mind that as a tenant I can count on KPI to get the job done.
There is always a friendly voice on the other end of the phone and you are treated as a person not as a street address. KPI care about their tenants and this makes them a cut above the rest.
I would recommend to anyone that if you get a chance to rent through KPI to do it, you wont't be sorry.
Finding housing in Melbourne can be hard. Finding a great landlord or property manager can be be harder. I continue to be impressed with the professionalism of KPI, in how they managed us, a few problems that occurred in our building, and negotiations of rent renewals etc. I've heard lots of horror stories in Melbourne about housing, but we've really been lucky to find these guys. Melissa is DRIVEN to get things done, and get them done right and promptly. They always immediately respond to emails/hone calls and have been extremely fair and proactive in repairs etc. If/when we make the transition from renting to owning, I know who I want in my corner... I'm a real customer, not a bot, and can truly endorse KPI. They're full on, but sometime that's exactly what you need.Luke Hemmsbergen / North Melboune
From a Landlord...
I am writing to thank you for your amazing performance in letting my property and the extreme professionalism you have shown in presenting the property in its best light.
The fact that it had been vacant for over two months and you had it let with a quality tenant within three days was incredible.
The contact I have had regarding the letting of the property, the credentials you provided on the successful applicant, the work you arranged to be done on the property and the minimal work I needed to do suited me and was refreshing. My only regret was I did not find you sooner.