I am the General Manager of a family owned and run Real Estate Agency.
I am the first and only point of contact during the entire campaign.
I always encourage a hand on approach from vendors so they can have a better understanding of the sales process and also be able to contribute their ideas and opinions to the campaign.
In a nutshell, I never give up. Persistence kills resistance and failure is not an option.
It’s not too difficult to be different in this industry; it really comes down to being customer focused rather than customer driven. Having a customer focus means quite literally focusing on your customers. This means you should be considering your customers when you make your business decisions, when you implement your policies, and when you train your employees.
Being customer focused spans your whole business. It is important that you are always considering ways to ensure your customers are happy when dealing with your agency; how can you make your customers’ experience better? For example, many agents forget to be polite and to do the right thing by their existing customers because they are too busy chasing after new customers. Calling people back and responding to email enquiries promptly is just one example of being customer focused.
This section covers the Hodges Difference. Our difference can be described in the following words:
My marketing plan for your property is specifically designed for your property. As the information on this site is limited, i would be happy to give you a more accurate breakdown when we meet.
There are pro's and cons to all methods of selling but the smartest and most logical way would be by Auction for the simple reason that you don't want to cap the price you can achieve.)
Pinar Altinova / Elsternwick
I just wanted to say an big thank you for the service you provided me when selling my property. I don't believe I would have received the kind of one on one service from any other agent.
You're attention to detail, accessibility and patience to work through my endless questions was fantastic. Nothing was ever too hard and your willingness to assist and support me was great, selling a property is always an emotional venture and so the service provided during this time is always critical - thank you for making it a great experience.
I wish you the best in luck and would recommend your agent to anyone.