Thank you so much Rosa, from the moment we met your professionalism and interest in my property was a breath of fresh air.
As I was relocating to another state while my property was being marketed, you gave me one BIG thing not to worry about. Your advice was fantastic about how to better improve the property and you got a lovely couple as tenants.
Thank you to you and Harcourts Vision you were sensational
A real estate agent that we choose had to have several more values than a normal one. These had to include personality to deal with an aged person to make them feel comfortable. After going through the estate agents in the area I chose Rosa.
I did so initially for reasons which include her professional and experience in property management. She has extensive experience which would be used if thing goes wrong with the tenant. Her screening of tenants again is of the highest standard which will ensure that things do not go wrong. She was able to deliver on exactly what she informed me at the initial meeting regarding the rent which will be expected and the type of tenant we wanted. This was a crucial factor for my mother allowing people to rent her home. Rosa treated my aged mother with total respect and dignity.
Another reason I was and am impressed is that Rosa was able to communicate to my mother the details that would keep her home safe and clean. My mother was terrified to rent her home. This topic alone required a very high level of diplomacy, tact and a great deal of patience. Rosa had and has all these qualities.
Since Rosa delivered what was initially discussed she has impressed me with her after sales customer care as she promised. Rosa actually returns calls every time you call her. It is always done in a timely manner and she delivers on what she promises. No compromise. After sales customer service is one of the most important factors in business and I have not been disappointed at all.
I am very happy to supply a phone reference if you wish to obtain my details from Rosa. I also have not received anything by suppling this reference.
As a summary and recommendation from my mother, wife and myself is based on the overall treatment and what we have experienced from Harcourt's via Rosa.
I personally highly recommend that you use Rosa's services as a property manager for your family home or investment property as I believe you will not find better agency to do so.
I would like to thank Rosa Zoccali the Rental Manager at Harcourts for her professionalism during the rental of our property in East Keilor. We chose Harcourts from other competitors as we were after a boutique market and Harcourts fit that description to a tee, they were able to deliver to our specifications. Rosa kept me up to date with the interest in the property and at no time did I feel pressure from Rosa to agree to a contract that I was not comfortable with. When entering their offices in Milleara Mall, I was always greeted with a smile by the receptionist, Deanna, and always enjoyed our conversations. I would recommend Harcourts to prospective landlords.Soula / Keilor East