Terence has looked after my Townhouse at Everton Park since 2008, upon inspecting the property in 2012, my husband and I both commented the property actually looked better than we remembered when we purchased it - He always has maintained a 100% tenancy and increased rents annually.Donna Boulton / ACT
The time you really find out if you have a great agent as opposed to a good one, is if there is a difficulty.
Unfortunately, we (Terence and I) had a difficult tenant who stopped paying rent and refused to move.
At every step Terence performed above and beyond what was necessary in firstly removing the tenant without causing serious property damage and in then helping to obtain a legal judgement in my favour, his knowledge of the tenancy act and how the rules applied, his impeccable paperwork, and his professional manner lead to the best result under the most negative circumstances.
I transferred my rental to Terence, he turned my tenant who had given notice that she was leaving into signing a long term lease while also increasing my rent??? How he achieved this - I don't know.
I have since given him another two rentals to manage, I attended (unannounced) without notice, after an open for inspection recently to find Terence running a mop over the floor - apparently because people had dragged in some dust. Anyone who takes this much pride in the appearance of my property is worthy of all the praise possible to be given. He found me great tenants for my new rentals, achieved almost $100. more per week than I was quoted by other rental agents and I am only paying the minimum industry standard fee.