Are You Having Second Thoughts About Your Real Estate Agent?
If you've signed a listing agreement and now question whether your agent is the right fit, you're not alone. Many Australian homeowners find themselves in this exact situation—committed to an agent but unsure if they're getting the service they deserve.
This guide explains when changing real estate agents makes sense, how to cancel your listing agreement, and how to find a real estate agent who'll actually deliver results.
When Are You Committed to a Real Estate Agent?
Signing a listing agreement creates a professional relationship with your selling agent. However, having a backup plan isn't just smart—it's essential if your selling experience isn't meeting expectations.
Disagreements happen in any relationship. But if you're consistently struggling to work with your agent, it may be time to make a change.
Can I Change Real Estate Agents?
Yes. In most cases, changing real estate agents is as straightforward as cancelling your listing agreement contract. We'll cover the exact process below.
Real Estate Agents vs Property Managers: Know the Difference
Before making any changes, ensure you're working with the right professional. There's often confusion between these two roles:
Property Manager Responsibilities
- Conduct regular property inspections
- Coordinate maintenance and repairs
- Ensure rent is collected on time
- Handle tenant queries and disputes
- Prepare leases and tenancy agreements
Real Estate Agent Responsibilities
- Sell property on behalf of homeowners
- Conduct open inspections
- Negotiate sale prices
- Manage property marketing campaigns
- Prepare sales contracts
- Provide strategic advice to vendors
Understanding this distinction ensures you're evaluating the right professional for your needs.
8 Signs It's Time to Change Real Estate Agents
Your agent's primary job is reducing the stress of selling your home. You deserve someone trustworthy, communicative, and effective. If your experience has been the opposite, consider these warning signs:
- Fundamental disagreements – You see situations differently and can't rely on each other
- Communication anxiety – Speaking with your agent causes stress or discomfort
- Broken promises – They fail to follow through on commitments
- Personality mismatch – The working relationship feels forced
- Poor marketing quality – Bad photography or weak property presentation
- Ineffective strategy – Marketing that doesn't target your local property market
- Lack of proactivity – No evidence they're actively working to sell your property quickly
- Unethical behaviour – Any conduct that compromises your trust
Pro tip: Before signing with any agent, compare real estate agents in your area to understand what good service looks like.
Why Communication Is the #1 Reason Homeowners Switch Agents
The most common complaint from homeowners? Lack of communication.
Prevent this by discussing preferred communication methods upfront. A quality agent will establish a communication policy with you from day one.
If your agent consistently ignores texts, calls, or emails, that's a red flag. Like any relationship, healthy communication is non-negotiable. Be clear about your expectations—and if they still fail to deliver, it's time to find real estate agents who will.
How to Change Real Estate Agents: Step-by-Step
If the warning signs above sound familiar, follow these steps:
1. Document Every Issue
Keep a written record of every instance where your agent failed to meet expectations. This creates a clear picture of whether the relationship is salvageable—and provides evidence if needed later.
2. Have an Honest Conversation
Don't bottle up frustration. Meet with your agent and explain exactly what's not working. Many agents will acknowledge the issues and offer explanations.
3. Consider a Second Chance (If Warranted)
If your agent provides a legitimate reason for underperformance, you may choose to give them another opportunity. However, if improvement doesn't happen immediately, move forward with cancellation.
4. Don't Waste Time
If performance doesn't improve, act decisively. Dragging out a failing relationship benefits no one. Being upfront saves time for both parties and avoids ending on bad terms.
How to Cancel a Contract With a Real Estate Agent
In most cases, a mutual agreement to cancel is the best outcome. Here's the process:
Step 1: Request Direct Cancellation
Ask your agent if you can cancel the listing agreement directly. Present your documented concerns calmly and professionally. A frank conversation often leads to a mutual end.
Keep emotions in check—this is a business arrangement. Agents are skilled negotiators and may try to convince you to stay. Be firm in your decision.
Step 2: Escalate to the Principal Agent
If your agent won't agree, request cancellation from the principal agent at their agency. They may:
- Agree to cancel the listing
- Assign you to a different agent within the same office
Most agencies will cancel upon request to protect their reputation and avoid negative reviews or legal proceedings.
Step 3: Understand State-Specific Rules
Cancellation rules vary by state and territory:
- Queensland - Maximum 90-day appointment term; contracts of 60-90 days, can't be cancelled for at least 60 days
- Most states - Written notice required, typically 30 days in advance
Check your contract for the specific notice period.
Step 4: Legal Action (Last Resort)
If your agent refuses to cancel, you may need legal assistance. You'll need to prove they breached the contract or failed to perform outlined duties. However, this rarely happens—most agents prefer to resolve matters outside court.
Cancellation Fees: What You Need to Know
Changing agents mid-contract can mean paying fees twice. Potential costs include:
- Accrued marketing fees – Photography, advertising, signage
- Termination fee – Outlined in your contract
- Commission – Your previous agent may claim commission if they introduced the eventual buyer within 6 months of your contract ending (even if they didn't facilitate the sale)
These fees are typically outlined in your contract's opt-out or protection period clause. If you're unsure about any terms, seek legal advice before proceeding.
How to Find a Better Real Estate Agent
Successfully cancelled your listing? Now it's time to find an agent who'll deliver.
Compare real estate agents at LocalAgentFinder to see:
- Agent performance history and sales data
- Real estate agent ratings and reviews from past clients
- Commission rates and fee structures
- Marketing strategies and local expertise
If you switch agents before your current contract ends, your new agent can provide guidance for a smooth transition. However, it's best to end one contract before beginning another to avoid paying double commission.
Compare Real Estate Agents Free at LocalAgentFinder
Whether you're selling your home or looking for a property manager, LocalAgentFinder makes it simple to compare real estate agents in your area.
Why Homeowners Choose LocalAgentFinder:
- See agent ratings and reviews from verified sellers
- Compare fees and commissions side-by-side
- Find top-performing agents in your suburb
- 100% free – no cost, no obligation
Ready to Find the Right Agent?
Don't settle for an agent who isn't delivering. Compare top-rated real estate agents in your area and make your next move with confidence.
Key Takeaways
- You can change agents – Cancelling a listing agreement is usually straightforward
- Document issues before having the conversation with your agent
- Understand your contract – Know the notice period and potential fees
- Compare before you commit – Use LocalAgentFinder to find agents with proven track records
- Communication is critical – Set expectations early with your next agent
